FAQS.

General Information

  • What types of pools do you build?

    We specialise in custom concrete swimming pools, designed for residential homes. Whether you're after a modern lap pool, a family-friendly plunge pool, or a luxury feature pool, we tailor each build to suit your space and lifestyle.

  • What is the typical construction timeline for a pool?

    Most pools take 8 to 12 weeks from excavation to completion, depending on the complexity of the design and site conditions. We’ll provide a clear timeline during your consultation and keep you updated every step of the way.

  • Do you offer custom pool designs?

    Yes! Every pool we build is custom designed to suit your property, preferences, and budget. We work closely with you to bring your vision to life — and we are more then happy to work with your own designer or architect. From shape and layout to finishes and features we want to bring the vision to life. Book a call

  • What materials do you use for pool construction?

    We build using steel-reinforced concrete for strength, durability, and design flexibility. For finishes, we offer a wide range of high-quality interior surfaces, tiles, coping, and surrounding materials.

  • Are your pools energy-efficient?

    Yes. We use energy-efficient pumps, filters, and heating options, and can recommend automation systems to help reduce energy and water usage — saving you money long-term.

Maintenance & Servicing

  • What maintenance services do you offer?

    We provide ongoing pool maintenance, including regular cleaning, water testing, equipment checks, and seasonal servicing. We also offer one-off services and holiday pool care.

  • How often should my pool be cleaned?

    For best results, we recommend weekly or fortnightly cleaning, especially during the warmer months. Regular cleaning keeps your water healthy, prevents build-up, and protects your equipment.

  • Do you provide pool equipment repairs?

    Yes, we can repair or replace pool pumps, filters, chlorinators, and heating systems. If something’s not working right, give us a call and we’ll sort it out.

  • Can you service pools year-round?

    Absolutely. We offer year-round pool servicing, including winter care and pre-summer preparation, to keep your pool in top shape no matter the season.

Cost & Financing

  • How much does it cost to build a pool?

    Costs vary depending on the size, design, and features. As a rough guide, most concrete pools start from $60,000–$80,000. We’ll provide a detailed, transparent quote after your consultation.

  • Do you offer financing options?

    We can connect you with trusted finance partners who specialise in pool and home improvement loans, to help make your dream pool more accessible.

  • Are there ongoing costs I should be aware of?

    Yes — expect running costs like electricity, water, and maintenance. We’ll walk you through what to expect and recommend options to keep costs manageable.

Permits & Regulations

  • Do I need a permit to build a pool?

    Yes, all new pool constructions in NSW require council approval and compliance with safety regulations. The exact requirements depend on your property and design.

  • Will you handle the permitting process?

    Yes. We manage the entire approval process, including plans, submissions, and coordination with certifiers, to make things as smooth as possible for you.

  • Are there safety regulations I need to comply with?

    Yes. NSW law requires all pools to have compliant pool fencing, signage, and access control. We make sure your pool meets all current regulations.

Warranties & Guarantees

  • Do you provide a warranty on your pools?

    Yes. All our pools come with a structural warranty and warranties on equipment and finishes. We stand by our work and only use quality materials built to last.

  • What happens if there’s an issue with my pool?

    If something goes wrong, we’ll fix it. Our team is responsive and reliable — just get in touch and we’ll take care of it promptly.

Safety & Water Quality

  • How do you ensure pool safety?

    We follow all NSW safety codes and work with trusted fencing contractors to ensure your pool has compliant fencing, signage, and access control. We also offer advice on pool rules and water safety.

  • How often should I test my pool water?

    We recommend testing at least once a week during peak season. Our maintenance services include professional water testing and balancing.

  • What should I do if my pool water turns green?

    That usually means an algae bloom or chemical imbalance. Contact us right away — we’ll inspect, treat the water, and get your pool back to sparkling.

Other Services

  • Do you offer pool renovations or upgrades?

    Yes. We specialise in pool renovations, including resurfacing, retiling, equipment upgrades, and layout modifications to modernise and refresh older pools.

  • Can you install pool heating systems?

    Absolutely. We install gas, electric, and solar heating systems, and we’ll help you choose the right option for your pool and usage.

  • Do you provide landscaping or poolside design?

    While we focus on pools, we often work closely with trusted landscapers to coordinate poolside finishes, paving, decking, and planting to complete your outdoor space.

Other Services

  • How do I book a consultation?

    You can call us directly or fill out our online contact form. We’ll arrange a time to visit your site, discuss your ideas, and provide a free, detailed quote.

  • Do you offer free quotes?

    Yes, we offer free, no-obligation quotes after a site visit and consultation.

  • Can I schedule regular maintenance online?

    Yes — we make it easy to book and manage your maintenance schedule online. You can also contact us by phone or email if you prefer.

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